1. Purpose
This Privacy Policy is incorporated by reference into the Madcraft Studios Terms of
Service (the “Terms of Services”). The terms “Madcraft Studios,” “we,” and “us” include
Madcraft Oyun Teknolojileri AS. This Privacy Policy explains our online and offline
information practices, the kinds of information we may collect, how we intend to use,
store, protect, disclose and share that information, and how you can opt out of a use or
correct or change such information.
2. Scope
This Privacy Policy applies to Personal Information that is Processed by Madcraft
Studios in the course of our business, including on Madcraft Studios websites (each a
“Site”), mobile applications, forums, blogs, and other online or offline offerings (together
with any and all future online and offline offerings operated by or on behalf of Madcraft
Studios (the “Services”)). All individuals whose responsibilities include the Processing of
Personal Information on behalf of Madcraft Studios are expected to protect that data by
adhering to this Privacy Policy. This Privacy Policy is intended to meet requirements
globally, including those in North America, Europe, Turkey, APAC, and other
By visiting, installing, using or otherwise accessing the Services, you agree to this
Privacy Policy and Terms of Services of Madcraft Studios and give an explicit and
informed consent to the processing of your Personal Information in accordance with this
Privacy Policy. Please do not install or use the Services if you do not agree to this
Privacy Policy or Terms of Services.
Please note that Madcraft Studios is not responsible for the actions of Third Parties, the
content of their sites, the use of information you provide to them or any services they
may offer.
Madcraft Studios reserves the right to modify this Privacy Policy and your continued use
of the Services shall mean your acceptance of the changes to this Privacy Policy.
3. Types of Personal Information We Collect and How We Use It
The types of Personal Information we may collect (directly from you or from Third-party
sources) and our privacy practices depend on the nature of the relationship you have
with Madcraft Studios and the requirements of applicable law. Some of the ways that
Madcraft Studios may collect Personal Information include:
• you may provide Personal Information directly to Madcraft Studios through interacting
with the Services, participate in Services feedback, questionnaires, surveys, or contests
or participating in forums discussions, and requesting Services, or information; and
• as you navigate the Services, certain passive information may also be collected about
your visit, including through Cookies and similar technologies as described below.
Primary goals in collecting information are to provide and improve our Services, to
administer your use of the Services and to enable you to enjoy and easily navigate our
Services. We endeavor to collect only that information that is relevant for the purposes of
Processing. Below are the ways we collect Personal Information and how we use it.
3.1 Types of Personal Information We Collect
Madcraft Studios collects Personal Information regarding its current, prospective, and
former clients, customers, users, visitors, and guests (collectively “Individuals”).
3.1.1 Information Collected from Third-parties when Installing and
Playing the Games
If you play any of the games or use any of the Services on connected Third-party
applications or connect the Services to any Third-party applications, like Apple, Google,
Amazon and/or from Social Networking Sites (“SNS”) such as Facebook, Madcraft
Studios may receive certain information about you from the provider of the Third-party
application. The information received depends the Third-party application, your privacy
settings and, if applicable, your friends' privacy settings on that Third-party application
When you connect with the Services through an SNS, the information that Madcraft
Studios collects may include your first and last name, your SNS user identification
number and/or user name, your profile picture or its URL, location, sex, the login e-mail
you provided to that Third-party application when you registered with the SNS, age-range
(e.g. min 21), locale, language of your application, time zone and the SNS user
identification numbers for your friends who are also connected to the Services.
When you use any of the Services, games or applications on a mobile platform, Madcraft
Studios may collect and record certain information such as your unique device ID
(persistent/non-persistent), your device operating system, version, model, CPU, amount
of RAM and disk space, hardware type, Identifier For Advertising (IDFA), Advertising ID,
the version of your operating system ("OS"), your device name, Game Center ID, and
your location based on your Internet Protocol ("IP") address. This information is useful to
Madcraft Studios for troubleshooting and helps Madcraft Studios understand usage
As part of the payment processing through Third Parties, Madcraft Studios does not
collect, store and use personally identifiable information, such as your name, address,
credit card number, phone number, and your e-mail address. Madcraft Studios does not
have access to your credit card or bank account data. However, Third Party payment
processors may share non-financial information with us related to your purchases, like
the items purchased to fulfill your order.
You can manage the information Madcraft Studios receives about you from a Third-party
application on which you play our games, like Facebook, and you will need to follow the
instructions for the Third-party application for changing your privacy settings. You also
can manage some aspects of information collection and use by visiting the settings page
of your mobile device and reviewing the permissions of each application (app).
If you access our Services from a Third-party application or connect our Services to a
Third-party application, you should also read that Third-party application’s terms of
service and privacy policy.
3.1.2 Information Collected Directly from You
When you use the services or engage in certain activities, such as Registering for an
Account with our games, responding to surveys, requesting services or information, or
contacting us directly, we may ask you to provide some or all of the following types of
Registering for an Account When you create an account in our Services, we may ask
you to submit Personal Information such as your name, email address, player name,
password and profile information (such as profile photo).
Communications with Us We may collect Personal Information from you such as email
address, phone number or mailing address when you choose to request information
about our Services, request to receive customer or technical support, or otherwise
communicate with us.
User Reviews From time to time, you may share your comments about our games and
provide certain information that may include Personal Information. All information
collected from your participation in such reviews is provided by you voluntarily. We may
use such information to improve our products, Sites and/or Services and in any manner
consistent with the policies provided herein.
Fan Pages, Forums, and Posting on the Site Madcraft Studios may offer publicly
accessible fan pages, blogs, private messages or community forums. You should be
aware that when you disclose information about yourself on Madcraft Studios fan pages,
blogs, private messages, and community forums, the Site will collect the information you
provide in such submissions, including any Personal Information. If you choose to submit
content to any public area of the Site, such content will be considered public and will not
be subject to the privacy protections set forth herein.
Registration for Contests Occasionally, Madcraft Studios may run contests. We ask
those who enter the contests to provide contact information (e.g., an e-mail address). If
you participate in a contest, your contact information may be used to reach you about the
contest and for other promotional, marketing and business purposes. All contest entry
forms will provide a way for participants to opt out of any communications that are not
related to awarding prizes.
3.1.3 Automated Data Collection
We or the Service Providers acting on our behalf, such as Fabric Analytics and Google
Analytics, may store log files and use tracking technologies such as Cookies, web
beacons and/or tracking pixels.
We may collect certain information automatically by using such technologies through our
Services or other methods of web analysis, such as your Internet protocol (IP) address,
cookie identifiers, mobile advertising identifiers, your mobile device’s identifiers like your
Identifier For Advertising (IDFA), Advertising ID, Game Center ID, the type of computer
or mobile device you are using, your device's operating system, version, model,
hardware type and other device identifiers that are automatically assigned to your
computer or device when you access the Internet, browser type and language, hardware
type, operating system, Internet service provider, pages that you visit before and after
using the Services, the date and time of your visit, the amount of time you spend on each
page, information about the links you click and pages you view within the Services and
other actions taken through use of the Services such as preferences.
In some cases, we will connect this information with your social network ID, Device ID,
Game Center ID or Advertising ID. For more information on the tracking technologies,
please refer to Section 3.3.
3.1.4 Information Submitted Via Services
You agree that Madcraft Studios is free to use the content of any communications you
submit via the Services, including any ideas, inventions, concepts, techniques, or know-
how disclosed therein, for any purpose including developing, manufacturing and/or
marketing the Services. Madcraft Studios will not release your name or otherwise
publicize the fact that you submitted materials or other information to us unless: (a) you
grant us permission to do so; (b) we first send notice to you that the materials or other
information you submit to a particular part of a Service will be published or otherwise
used with your name on it; or (c) we are required to do so by law.
3.1.5 Ad Networks
Madcraft Studios may feature advertising within the Services. The advertisers (AdMob
and AdColony) may collect and use information about you such as:
• • performance and game contextual data like your games session activity;
• • aggregated and/or de-identified information that is not intended to specifically identify
a user; and
• • technical information such as device identifier, Advertising ID, and IP address.
3.1.6 Social Media Widgets
The Services includes Social Media Features, such as the Facebook and Twitter button,
and Widgets, such as the “Share” button or interactive mini-programs that run on the
Services. These features may collect your IP address and which page you are visiting on
the Services and may set a cookie to enable the feature to function properly. Social
Media Features and Widgets are either hosted by a Third Party or hosted directly on the
Services. Your interactions with these features are governed by the privacy policy of the
company providing it.
To protect you from such a data transfer to the social media provider, we implemented
technical protection measures (“2 click solution”). This allows you to agree to the data
transfer to the corresponding social media provider on a case-by-case basis or
permanently by activating the respective sharing button. You can withdraw a permanent
agreement at any time.
3.2 How We Use Your Information
Our primary goals of using the information that we collect and store are to provide a
better gaming experience, provide the Services to you, improve the Services, contact
you, conduct marketing and research activities and create reports for internal use. We
store information on servers located in the Turkey via Radore Data Center and may store
information on servers, cloud technologies and equipment in other countries.
We collect, store, use and process Personal Information for a variety of business
purposes, including:
Provide Services or Information Requested
Madcraft Studios may use information about you to fulfill requests for Services, including:
• to operate, improve and optimize our games and other Services;
• to create game accounts and allow users to play our games;
• to personalize our Services, understand our users and their preferences to enhance
user experience and enjoyment using our Services and improve our users’ experience;
• to provide access to certain areas, functionalities and features of our Services;
• to notify you about in-game updates, new products or promotional offers;
• to send related information, including confirmations, technical notices, updates, and
security alerts and support and administrative messages;
• to enable players to communicate with each other in games or on our social media
• to respond to your comments and inquiries and provide customer support services;
• to prevent potentially prohibited or illegal activities and protect of our players;
• to measure interest in our Services;
• to ensure internal quality control; and
• to verify Individual identity.
Inform You about Our Games, Products and Services
Madcraft Studios may use Personal Information to provide you with materials about
offers, products and Services that may be of interest, including new games, content or
Services. Madcraft Studios may provide you with these materials by in-game offers, push
notification, Facebook notification, online or offline marketing or email, as permitted by
applicable law, including:
• to deliver advertising and marketing and promotional information to you;
• to tailor content, advertisements and offers;
• to notify you about products and services or upcoming special offers/events that may
be interest of you; and
• to notify you about rewards, surveys, contests or other promotional activities or events
sponsored or managed by us or our Business Partners.
You can opt out at any time from receiving the such materials by clicking on the opt out
link provided in all marketing mailings, by turning off notifications from mobile device or
SNS settings or by sending an e-mail to support@madcraftstudios.com without incurring
any costs.
Send Push Notifications
Madcraft Studios may occasionally use push notifications through Madcraft Studios’
mobile applications to send you game updates, high scores and other Services-related
notifications that may be important to you. You may at any time opt out from receiving
these types of communications by turning them off at the device level through your
Use Anonymous and Aggregated Information
We may use Personal Information and other information about you to create anonymized
and aggregated information, such as de-identified demographic information, de-identified
location information, information about the computer or device from which you access
our Services or other analyses we create. Anonymized and aggregated information is
used for several functions, including the measurement of visitors’ interest in and use of
various portions or features of the Services. Anonymized or aggregated information is
not Personal Information, and we may use such information in a number of ways,
including research, internal analysis, Analytics and any other legally permissible
purposes. We may share this information within Madcraft Studios and with Third Parties
for our or their purposes in an anonymized or aggregated form that is designed to
prevent anyone from identifying you.
Provide Services via Mobile Devices
From time to time, we may provide Services that are specifically designed to be
compatible and used on mobile devices. We will collect certain information that your
mobile device sends when you use such Services, like a device identifier, user settings,
location information, mobile carrier and the operating system of your device. Mobile
versions of our Games may require that users log in with an account. In such cases,
information about use of mobile versions of our Games may be associated with
3.3 Cookies, Pixel Tags, Web Beacons, Analytics Information and
Interest-based or Targeted Advertising
We, as well as Third Parties that provide content, advertising or other functionality on our
Services, may use Cookies, pixel tags and other technologies (“Technologies”) to
automatically collect information through the Services. We use Technologies that are
essentially small data files placed on your computer, tablet, mobile phone or other
devices (referred to collectively as a "device") that allow us to record certain pieces of
information whenever you visit or interact with our sites, services, applications,
messaging, and tools and to recognize you across devices.
Cookies. Cookies are small text files placed in visitors’ computer browsers to store
their preferences. Most browsers allow you to block and delete Cookies. However, if you
do that, the Site may not work properly.
Pixel Tags/Web Beacons. A pixel tag (also known as a web beacon) is a piece of
code embedded on the Site that collects information about users’ engagement on that
web page. The use of a pixel allows us to record, for example, that a user has visited a
particular web page or clicked on a particular advertisement.
Social Media Widgets. Our Website includes social media features such as the
Facebook “Like” button and Linked-In (that might include widgets such as the "share this"
button or other interactive mini-programs). These features may collect your IP address
and which page you are visiting on our site and may set a cookie to enable the feature to
function properly. These social media features are either hosted by a Third Party or
directly on our Website. Your interactions with these features are governed by the
privacy policy of the company providing it.
Analytics. We may also use Google Analytics and Google Analytics Demographics
and Interest Reporting to collect information regarding visitor behavior and visitor
demographics on some of our Services and to develop website content. This Analytics
data are not tied to any Personal Information. The Information generated by Google
Analytics about the use, including the current but truncated user's IP address, is
transmitted to a Google server in the United States and stored there. Since we have
activated IP anonymization, your IP address will be truncated by Google within an
European Union member state or a member state of the European Economic Area
before transmission in the United States. For more information about Google Analytics,
please visit www.google.com/policies/privacy/partners/ You can opt out of Google’s
collection and processing of data generated by your use of the Services by going
to http://tools.google.com/dlpage/gaoptout
Operationally Necessary. We may use Cookies, web beacons or other similar
technologies that are necessary to the operation of our sites, services, applications and
tools. This includes technologies that allow you access to our sites, services, applications
and tools and that are required to identify irregular site behavior, prevent fraudulent
activity and improve security.
Performance-related. We may use Cookies, web beacons or other similar
technologies to assess the performance of our websites, applications, services and tools,
including as part of our analytic practices to help us understand how our visitors use our
Functionality-related. We may use Cookies, web beacons or other similar
technologies that allow us to offer you enhanced functionality when accessing or using
our sites, services, applications or tools. This may include identifying you when you sign
into our sites or keeping track of your specified preferences, interests or past items
viewed so that we may enhance the presentation of content on our sites.
Advertising or Targeting-related. We may use first-party or Third-party Cookies and
web beacons to deliver content, including ads relevant to your interests, on our sites or
on Third Party sites. This includes using technologies to understand the usefulness to
you of the advertisements and content that have been delivered to you, such as whether
you have clicked on an advertisement.
If you would like to opt out of the Technologies we employ on our sites, services,
applications or tools, you can do so by blocking, deleting or disabling them as your
browser or device permits.
Opting Out of Cookie Tracking
You can set your web browser to warn you about attempts to place Cookies on your
computer or limit the type of Cookies you allow. Flash Cookies operate differently than
browser Cookies, and cookie management tools available in a web browser may not
remove flash Cookies.
Please be advised that if you disable Cookies, you may lose some of the features and
functionality of our Services because the Cookies are necessary to track and enhance
your game activities.
3.4 Third-party Websites, Social Media Platforms and Software
Development Kits
The Site may contain links to other websites, and other websites may reference or link to
our Site or other Services. These other domains and websites are not controlled by us,
and we do not endorse, screen or approve and are not responsible for the privacy
practices or content of such other websites or applications. We encourage our users to
read the privacy policies of each and every website and application with which they
interact. You visit these other websites or applications at your own risk.
Madcraft Studios’ Services may include publicly accessible blogs, community forums or
private messaging features. The Site and our other Services may also contain links and
interactive features with various social media platforms (e.g., widgets). If you already use
these platforms, their Cookies may be set on your device when using our Site or other
Services. You should be aware that Personal Information that you voluntarily include and
transmit online in a publicly accessible blog, chat room, social media platform or
otherwise online or that you share in an open forum may be viewed and used by others
without any restrictions. We are unable to control such uses of your information when
you interact with a social media platform, and by using such services, you assume the
risk that the Personal Information you provided may be viewed and used by Third Parties
for any number of purposes.
3.5 Third-party Payment Processing
We may sell Virtual Items or Merchandise through our Services. When you make
purchases through the Services, we process your payments through a Third-party
application, including the Apple App Store, Google Play App Store, Amazon App Store
(together with any similar applications, “App Stores”) and Social Networking Sites
(“SNS”) such as Facebook. The Third-party application may collect certain financial
information from you to process a payment on behalf of Madcraft Studios, including your
name, email address, address and other billing information. App Stores do not share this
information they collect from you with us.
4. How We May Disclose Your Information
Third-party Websites, Social Media Platforms, and Software
Development Kits
We may share your information as described in this Privacy Policy (to provide the
Services with our Third-party Service Providers; to comply with legal obligations; to
protect and defend our rights and property) or with your consent.
• Service Providers. We may share any information we receive with Service Providers.
The types of Service Providers (processors) to whom we entrust Personal Information
include Service Providers for: (i) provision of IT and related services; (ii) provision of
information and services you have requested; (iii) payment processing; (iv) customer
service activities; and (v) in connection with the provision of the Services. Madcraft
Studios has executed appropriate contracts with the Service Providers that prohibit them
from using or sharing Personal Information except as necessary to perform the
contracted services on our behalf or to comply with applicable legal requirements.
• Business Partners. Madcraft Studios may share Personal Information with our
Business Partners and affiliates for our and our affiliates’ internal business purposes or
to provide you with the Services that you have requested. Madcraft Studios may also
provide Personal Information to Business Partners with whom we may jointly offer
products or Services. In such cases, our business partner’s name will appear, along with
Madcraft Studios. Madcraft Studios requires our affiliates and Business Partners to agree
in writing to maintain the confidentiality and security of Personal Information they
maintain on our behalf and not to use it for any purpose other than the purpose for which
Madcraft Studios provided them.
• Displaying to Friends and Other Users. Our Services support you to interact with
other players. If you play our games through a social network or register through a social
network (for example, Facebook Connect), your social network friends will see your
name, profile photo and descriptions of your game activity. Similarly, other players,
regardless of whether they are your social network friends or not, will be able to see
descriptions of your game activity, communicate with you within our Services if you use
the chat feature of our games and view your game profile, which may include your name
or a “game name” and your profile photo. In certain cases, your profile photo can reveal
your social network ID or player ID, and access to a social network ID or player ID may
allow others to view the public information associated with your related social network
profile or the game account. Also, the content you post may be displayed in the chat
feature of the Games. We are not responsible for privacy practices of the other users
who will view and use the posted information.
• Marketing - Interest-based or Targeted Advertising and Third-party
Marketing. Through our Services, Madcraft Studios may allow Third-party advertising
partners to set tracking tools (e.g., Cookies) to collect the following information within our
• performance data (like the number of clicks on an advertisement);
• certain technical information (for example, IP addresses, non-persistent device
identifiers such as Advertising ID and de-identified persistent device identifiers such as a
hashed Android ID);
• your social network ID;
• other contextual data about your game play (for example, your level and session
length); and
• pseudonymous data, not directly identifying information (e.g., OS name and versions,
device models, time stamp).
These advertising partners may use this information (and similar information collected
from other websites) to measure how effective ads are for delivering targeted
advertisements to you about our games within their networks. This practice is commonly
referred to as “interest-based or targeted advertising.” We may allow access to other
data collected by the Services to facilitate transmittal of information that may be useful,
relevant, valuable or otherwise of interest to you.
• Disclosures to Protect Us or Others (e.g., as Required by Law and
Similar Disclosures).
We may access, preserve, and disclose your Personal Information, other account
information and content if we believe doing so is required or appropriate: (i) to comply
with law enforcement or national security requests and legal process, such as a court
order or subpoena; (ii) to respond to your requests; (iii) to protect yours, ours or others’
rights, property or safety; (iv) to enforce Madcraft Studios’ policies or contracts; (v) to
collect amounts owed to Madcraft Studios; (vi) when we believe disclosure is necessary
or appropriate to prevent physical harm or financial loss or in connection with an
investigation or prosecution of suspected or actual illegal activity; or (vii) if we, in good
faith, believe that disclosure is otherwise necessary or advisable.
In addition, from time to time, server logs may be reviewed for security purposes—e.g.,
to detect unauthorized activity on the Services. In such cases, server log data containing
IP addresses may be shared with law enforcement bodies, so they may identify users in
connection with their investigation of the unauthorized activities.
• Merger, Sale, or Other Asset Transfers. If we are involved in a merger, acquisition,
financing due diligence, reorganization, bankruptcy, receivership, sale of company
assets or transition of service to another provider, then your information may be sold or
transferred as part of such a transaction as permitted by law and/or contract. In such
event, Madcraft Studios will endeavor to direct the transferee to use Personal Information
in a manner that is consistent with the Privacy Policy in effect at the time such Personal
Information was collected.
5. International Transfer
All Personal Information collected via or by Madcraft Studios may be stored anywhere in
the world, including, but not limited to, in Turkey, the United States, the European Union,
in the cloud, on our servers and on the servers of our affiliates or the servers of our
Service Providers. When we transfer your Personal Information internationally, we will
take reasonable steps to ensure that it is treated securely, lawfully and in the manner, we
describe here. Please note that laws vary from jurisdiction to jurisdiction, so the privacy
laws applicable to the places where your information is transferred to or stored, used or
processed in may be different from the privacy laws applicable to the place where you
are resident.
By providing information to Madcraft Studios, you consent to the storage of your
Personal Information in these locations.
If you are using our Services from the European Union or other regions with laws
governing data collection and use, please note that you are agreeing to the
transfer of your information to Turkey and the United States and to Processing of
your data globally.
By choosing to visit the Site, utilize the Services or otherwise provide information to us,
you agree that any dispute over privacy or the terms contained in this Privacy Policy will
be governed by the laws of Turkey and the adjudication of any disputes arising in
connection with Madcraft Studios or the Site will be in accordance with the Terms
6. Opt Out (Right to Restrict Processing)
You have the right to opt out of certain uses and disclosures of your Personal
Information. When you have consented to Madcraft Studios’ processing of your Personal
Information or Sensitive Personal Information, you may withdraw that consent at any
time and opt out to further Processing by opening an in-game support ticket or,
alternatively, by contacting support@madcraftstudios.com. Even if you opt out, we may
still collect and use anonymized, non-Personal Information regarding your activities on
our Services.
Please also note that certain records, for example, those relating to payments or
customer service matters, will be held for legal and accounting purposes. If you have
sent content through or posted content on the Service, we may not be able to delete it.
Email Communications
If you receive an unwanted email from us, you can use the unsubscribe link at the bottom
of the email to opt out of receiving future emails. We will process your request within a
reasonable time after receipt. Note that you will continue to receive transaction-related
emails regarding products or Services you have requested.
Mobile Devices
Madcraft Studios may occasionally send you push notifications through our mobile
applications with game updates, high scores and other notices that may be of interest to
you. You may at any time opt out from receiving these types of communications by
changing the settings on your mobile device. Madcraft Studios may also collect location-
based information if you use our mobile applications. You can opt out of this collection by
changing the settings on your mobile device.
Cookies and Interest-based or Targeted Advertising
As noted, you may stop or restrict the placement of Cookies on your computer or remove
them from your browser by adjusting your web browser preferences. To learn more
about and manage flash Cookies, visit the Adobe Website and make changes at the
Global Privacy Settings Panel.
The online advertising industry also provides websites from which you may opt out of
receiving targeted ads from our data partners and our other advertising partners that
participate in self-regulatory programs. You can access these and also learn more about
targeted advertising and consumer choice and privacy at Network Advertising Initiative
Consumer Opt-Out Pageor Your Online Choices and Digital Advertising Alliance Opt-
Out Page for U.S.-based advertising You can also choose not to be included in Google
Analytics here Please note that these opt out tools are provided by Third Parties, and
Madcraft Studios does not operate or control these tools or the choices that advertisers
and others provide through these tools.
On mobile devices, you can reset the Advertising Identifier (like an IDFA) from your
mobile device’s settings page, which will prevent continued use of existing behavioral
data tied to the previous Advertising Identifier. Furthermore, depending on the platform
provider (such as Apple or Google), you may be able to download apps, such as the
Digital Advertising Alliance’s “AppChoices” app, that provide you with control regarding
the collection and use of cross-app data for tailored advertising. Like the opt out tools
mentioned for web, these opt out tools are provided by Third Parties, and Madcraft
Studios does not operate or control these tools or the choices that advertisers and others
provide through these tools.
To be clear, whether you are using our opt out or an online industry opt out, these
cookie-based opt outs must be performed on each device and browser that you wish to
have opted out. For example, if you have opted out on your computer browser, that opt
out will not be effective on your mobile device.
7. Rights of Access, Rectification, Erasure, and Restriction
You have the right to request access to and rectification or erasure of Personal
Information or restriction of processing, the right to object and the right to data portability.
The general right to object applies to all types of processing described in this Privacy
Policy. Unlike the right to object against processing for direct marketing purposes, we are
only obliged to follow an objection if you state specific grounds relating to your particular
When otherwise permitted by applicable law, you can open a support ticket within the
Games or, alternatively, send an e-mail to support@madcraftstudios.com to request
access to, receive (port), seek rectification or request erasure of Personal Information
held about you by Madcraft Studios. Please include your full name, user identifier, the
email address associated with your account and a detailed description of your data
request. Such requests will be processed in line with applicable laws.
Although Madcraft Studios makes good faith efforts to provide Individuals with access to
their Personal Information, there may be circumstances in which Madcraft Studios is
unable to provide access, including but not limited to when the information contains legal
privilege, would compromise others’ privacy or other legitimate rights, when the burden
or expense of providing access would be disproportionate to the risks to the Individual’s
privacy in the case in question or when it is commercially proprietary. If Madcraft Studios
determines that access should be restricted in any particular instance, we will provide
you with an explanation of why that determination has been made and a contact point for
any further inquiries. To protect your privacy, Madcraft Studios will take commercially
reasonable steps to verify your identity before granting access to or making any changes
to your Personal Information.
8. Data Retention
Madcraft Studios retains the Personal Information collected as described in this Privacy
Policy for as long as you use our Services or as necessary to fulfill the purpose(s) for
which it was collected, provide our Services, resolve disputes, establish legal defenses,
conduct audits, pursue legitimate business purposes, enforce our agreements and
comply with applicable laws.
9. Security of Your Information
The Personal Information that you provide to Madcraft Studios is stored on servers that
are located in secured facilities and protected by protocols and procedures designed to
ensure industry-standard security of such information, such as firewalls and data
encryption. However, no server, computer or communications network or system or data
transmission over the Internet can be guaranteed to be 100% secure. As a result, while
Madcraft Studios strives to protect your information, Madcraft Studios cannot ensure or
warrant the security of any information you transmit to Madcraft Studios or through the
By using the Services or providing Personal Information to us, you agree that we may
communicate with you electronically regarding security privacy, and administrative issues
related to your use of the Services. If we learn of a security system’s breach, we may
attempt to notify you electronically by posting a notice on the Services or sending an e-
mail to you or via push notification.
10. Children’s Privacy
The Services are not directed to children under 13, and Madcraft Studios does not
knowingly collect Personally Identifiable Information from children under 13. If you are a
parent or legal guardian of a child under the age of 13 (or under 16 in certain jurisdictions
in the European Union) who uses our games, please contact us
at support@madcraftstudios.com. We will delete your child’s Personal Information if we
are able to identify your child unless you provide us with your verifiable consent for your
child to continue to use our games
11. Redress/Compliance and Accountability
If you have any questions about our privacy practices or this Privacy Policy, please
contact Madcraft Studios by email at support@madcraftstudios.com. We will address
your concerns and attempt to resolve any privacy issues in a timely manner.
12. Changes to Our Privacy Policy and Practices
Revision to the Privacy Policy. We may revise this Privacy Policy at our sole discretion,
so review it periodically. If you continue to visit this Site and use the services made
available to you after such changes have been made, you hereby provide your consent
to the changes.
Posting of Revised Privacy Policy. If there are any material changes to this Privacy
Policy, Madcraft Studios will notify you by email or as otherwise required by applicable
law. We will post adjustments to the Privacy Policy on this web page, and the revised
version will be effective immediately when it is posted (or upon notice as applicable). If
you are concerned about how your information is used, bookmark this page and read this
Privacy Policy periodically.
New Uses of Personal Information. Additionally, before we use Personal Information for
any new purpose not originally authorized by you, we will endeavor to provide
information regarding the new purpose and give you the opportunity to opt out. When
consent of the Individual for the Processing of Personal Information is otherwise required
by law or contract, Madcraft Studios will endeavor to comply with the law or contract.
13. Contact Info of Data Controller
If you have any questions about the privacy practices or this Privacy Policy, please
contact Madcraft Studios’ data protection officer by email at